Customer service

There is free shipping on purchases over 499 kr for delivery in Denmark (excl. the Faroe Islands and Greenland).
We use GLS and Dao for all shipping.
For shipments abroad, including the Faroe Islands and Greenland, please contact us by email.

Items will be shipped within 3 business days (this only applies to in-stock items). Reservations are made for sold-out items.
To shop at Nyborg dyrehandel.dk, you must be over 18 years of age, otherwise permission from a parent or guardian is required.

We collect personal data in connection with placing an order. We collect name, address, e-mail and telephone. This data is used exclusively for order processing. All personal information is stored for up to 5 years. If you want the information we have about you to be deleted, please contact us by e-mail: Kundeservice@nyborg-dyrehandel.dk Then they will be deleted immediately.

Nyborg direhandel aps makes reservations for sold-out items, typos, price changes, delivery changes from our suppliers and delays that we cannot control.

Nyborg dyrehandel aps gives a 14-day right of withdrawal from the day you have received your goods. The goods must be returned in the same condition and quantity as received, i.e. unused. Rugs and mats must be tried on without coming into direct contact with the horse, i.e. a mat is required. You must bear the costs associated with returning the goods yourself. Goods sent by cash on delivery will NOT be accepted.
Returns are made to the address:
Falstervej 10g
5800 Nyborg
Denmark.

Nyborg animal trade offers a 2-year warranty in accordance with the Danish Sales Act. Any defects or deficiencies in delivery must be claimed within a reasonable time after you have discovered the defect. If the defect is discovered before use of the product, the product must not be used. It is your duty to state and, upon request, show how the defect or deficiency manifests itself. If you discover a defect, you must quickly contact Nyborg animal trade aps, you must not try to repair a defect yourself, or continue to use the product with the risk of further deterioration, as your warranty will thereby lapse. As a rule, you can only complain about defects that appear within one year of receiving the goods. The warranty does not cover normal wear and tear on the goods, such as zippers in riding boots, damage or wear, directly or indirectly resulting from incorrect use or lack of maintenance of the product.